Senior Process Engineer
Req ID 77585BRJob category Business SupportCountries (State/Region) CentralLocation Malaysia - Central - Kuala LumpurRole synopsis
The Senior Process Engineer (SPE) supports systematic management and improvement of End-2-End processes; leading process documentation efforts associated with existing processes and new business integration into the GBS Asia. As well as guiding documentation, review, and maintenance of process maps, the Process Engineer is responsible for coaching on process-related systems (e.g., ARIS system and Enterprise Activity Model) for GBS Asia employees. Additionally, the Senior Process Engineer provides support to Project Delivery Managers and Operations to ensure success of new work integration, as well as facilitation / process reviews in support of project delivery, and/or process improvement. Senior Process engineer also needs to have an overall understanding of specific process activities performed by various teams across the service towers in order to enable them to support both sustaining and improvement activities.
Key accountabilities
- Specialize in process mapping technique such as Business Process Modeling (BPM) Methods and Tools, Enterprise Activity Modeling, System Design flow, etc.
- Provide overview training and guidance on ARIS process maps to service operation teams
- Act as the “person to go to” on processes operated by GBS Asia and manage any queries on process maps.
- Assist in driving process standardisation efforts associated with existing processes and new business integration into the GBS Asia
- Create/Review process maps for “As-Is” work processes; work with Projects and Service operation teams to support Process Subject Matter Experts (SME) in documenting Standard Operation Procedures (SOP) to support transition projects
- Forge relationships with Process SMEs in GBS and/or business partners, and those responsible for the current work process to ensure accurate representation of the work process
- Validate work processes together with Process SMEs where little or no information is documented and ensure existing materials (e.g., process maps / documentation) are updated as and when updates are made to systems or functionality; ensuring that systems (within scope) meet and deliver assurance surrounding compliance requirements – collaborate with central BPM Consultant to ensure proper process design and confirm documentation reflects new process
- Support the continuous maintenance of the global GBS Service Catalogue
- Responsible to maintain GBS Asia Service Catalogue:-
- Work with team leaders, extended leadership team members to compile and analyze Full-Time equivalent (FTE) efforts spent for all activities operated by GBS Asia
- Support Business Account Manager and Commercial Director to validate FTE information in order to enable an accurate allocation to business partners. Work with Process Improvement Specialist and Process Improvement Manager to validate and set up measurement systems for SLAs/KPIs(when required)
- Assist in the execution of continuous improvement projects
- Conduct relevant analysis to define the impact of process improvements and generate reports as and when necessary
- Support project team and stakeholders in sign-off locally of future process designs and to obtain final approval from central BPM Consultant.
- Manage the GBS Asia Knowledge Management activities and act as administrator for the Knowledge Management Tool to maintain intellectual process knowledge in a clear, consistent and structured manner and to ensure a controlled access to information.
- GBS Asia KM Site access management
- Provide assurance on documentation controls
- Provide training and coaching on KM site
- Maintain GBS Asia GSST share point sites
Essential Education
Bachelor’s degree required
Essential experience and job requirements
- Minimum 6 years relevant business experience and knowledge of business support activities required; similar job experience gained in a customer-focused business-to-business environment
- Broad operational experience with background in finance processes; knowledge of other functions and system are preferable
- Good experience with process mapping methodologies and tools
- Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues with groups and teams
- Experience working in fast-paced, high-demand, delivery oriented environments; customer focus
- Able to consistently review and adapt approach and style to meet ever changing requirements
- Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
- Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems
- Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge; must be a team player and willing to network appropriately to increase quality of contribution to the organization
- Demonstrable experience with advanced competency using Microsoft Excel and PowerPoint
Other Requirements (e.g. Travel, Location)
- High diversified range of key stakeholders to engage and support
- High number of process activities operated by GBS Asia (~500 EAM Level 4 processes cross finance, procurement, tax, control & compliance, HR, etc.)
- Scale and complexity of services delivered by GBS
- Geographical and cultural scale
- Alignment with global process design standards
Desirable criteria & qualifications
- Continuous Improvement Certification e.g. Green Belt.
- Shared service centre experience
- Oil and gas industry experience
- Experience managing and implementing change; implementing and mentoring continuous improvement systems
- Coaching expertise with previous training and assessment experience
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